We aim to process and post your order within 8 working days once payment has been made/cheque has cleared. However if we are out of stock during a busy period (ie.Christmas) it may take up to 12 days
Postage is via First Class Royal Mail
All sales are final. Unfortunately we are unable to exchange any personalised products as they cannot be re-sold. If we have made the error from the information provided then we will be happy to replace goods. Should you find a mistake in your product or recieve a product which is faulty or damaged, please contact us. In the case of "faulty" goods, the Sale of Goods Act 1979 (as amended) establishes that consumers are allowed a "reasonable time" within which to reject the goods for a full refund. We class a reasonable time as 10 working days from reciept of goods.
